If you are only able to add a specific amount to your shopping cart, that means that is all of the stock that is available at this time. We will only list the products that we currently have in stock for sale on our website. If you can’t add the full quantity you need to your shopping cart, please contact us for further details.

Changes to any orders must be made within 24 business hours of the original purchase. If your order has already been shipped, we may not be able to accommodate your changes. Please contact us directly if you would like to make any changes to your order.

Changes to any orders must be made within 24 business hours of the original purchase. If your order has already been shipped, we may not be able to accommodate your changes. If the total price of your order increases, you will need to complete the invoice for the remaining balance before we can begin processing your order. Please contact us directly if you would like to make any changes to your order.

If you are missing pieces from your order, please contact us immediately. Let us know what pieces you are missing and how many you need. Once we receive that information from you, we will contact you with further information regarding your replacement product.

Yes, Shelf & Co. is proud to offer a 15% discount on all products for both current and former armed forces members. We ask that you provide a disual copy of any of the following identifications.
-Common Access card
-Uniform Services ID card
-DD Form 214
Please complete our request form HERE to receive your discount code that can be used at checkout. This discount can't be combined with any other discounts or promotions.

Our standard shipping rate is $9.99. If you are purchasing a shelving unit over 100 lbs, your shipping rate will be $49.99. For shipments outside of the contiguous 48 states, shipping rates may vary. Please contact us directly if you plan on shipping outside of the contiguous 48 states.

It takes about 2-3 business days for us to process and package your order. Once your order has shipped, it will take about another 2-6 business days to get to you depending on your location. Shipping times may vary over the holidays. Please contact us for a more detailed delivery time estimate.

We can offer shipping to Canada on a case-by-case basis. If you are interested in placing an order with shipping to Canada, please contact us directly and we can get a shipping quote.

Once your order has been shipped, you will receive a shipping confirmation email. The shipping confirmation email will contain tracking information and a tracking number. If you have any questions regarding tracking, please contact us.

We use a combination of shipping partners including FedEx, USPS, and UPS. For larger orders, we will send the order as a freight delivery using a Less Than Truckload carrier, including Este Express, Old Dominion, or FedEx Freight. Once your order has shipped, you will receive a shipping confirmation email that will state the shipping method used with tracking information.

When your order is larger than 170 lbs, it will need to be sent as a freight delivery. This means that the order will be packaged on a wood pallet and sent to you using a Less Than Truckload carrier, such as Estes Express, Old Dominion, or FedEx Freight. Once your order has been shipped, you will receive a shipping confirmation email with tracking details. The carrier will reach out to you to set up a delivery time that is convenient for you.

If your product arrives damaged, you must contact us within 30 days of receiving your order. Please fill out the Damages Form with your order information, a picture of the damaged product, and the product specifications. Once we receive this information, we will contact you with further information regarding your replacement product.

We accept returns within 90 days of the purchase date. If the product is in new and resaleable condition, with the original packaging intact, you are eligible for a return. Visit our Returns and Exchanges page and follow the link to the Returns Portal to submit a returns form. If you would like us to send you a return label, please indicate that on the returns form. Once we receive your order, we will issue your refund with the return shipping costs deducted. All clearance products are final sale and are not eligible for a return. Please note, all shipping charges are non-refundable.

We will accept exchanges within 90 days of the purchase date. If the product is in new and resaleable condition, with the original packaging intact, you are eligible for an exchange. Submit a return of the original product and place a new order for the new product. Visit our Returns and Exchanges page and follow the link to the Returns Portal to submit a returns form for the original product. If you would like us to send you a return label, please indicate that on the returns form. Once we receive your order, we will issue your refund with the return shipping costs deducted. All clearance products are final sale and are not eligible for a return. Please note, all shipping charges are non-refundable.

When you send a return to us, you can monitor the tracking number to see when the product arrives to us. Once we receive the product, it will take a few business days for our warehouse to process the return and complete the paperwork. We will issue a refund as soon as we receive the paperwork from our warehouse. Refunds can sometimes take a few business days to be fully completed after the refund is issued by us. If you have any questions about your refund, please contact us directly.