Create an account to easily access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you instantly. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account
We stand by our high-quality home shelving products and hope you love your new decor. However, we also understand that shopping online is sometimes a leap of faith and things happen. So, to make sure you’re completely satisfied, we offer a no-stress, 90-day return policy.
On ALL Clearance Outlet products, sales are final. There are no returns or exchanges for products that have prices ending in $0.99.
If you examine your merchandise upon receiving your order and are not completely satisfied with it, we’ll take back any item within 90 days of the purchase date for an exchange or refund.
The only thing we ask is that the merchandise you’re returning be in new and resellable condition, with the original packaging in tact. You will also be responsible for the return postage back to our warehouse; unless the item was damaged upon receipt, in which case we will need a photo to verify.
Please note that should you need to return your order, or any items from your order, the original freight and return freight are both-nonrefundable. You are responsible for paying all freight charges.
In the event your shipment is lost, or contains defective or damaged products – please contact immediately!
In order to quickly receive a replacement, you must contact us within 30 days of receiving your order. We may ask you for a photo of the damaged goods, or we may ask you to send the damaged items back to us with a prepaid label.
If you’d like to make a return, just follow these easy steps:
Please make sure the original date of purchase was less than 90 days ago. Unfortunately, we cannot accept any returns after 90 days.
All domestic orders $100 and up ship free!
All domestic orders under $100 ship for $4.99.
All Shelf & Co. orders will ship via Fedex with complete tracking instructions provided. Expedited shipping options will be available wherever applicable.
If you have any concerns at all, please pick up the phone and call us. Our office is staffed with real people who answer phone calls and emails from customers. We're ready to offer advice and troubleshooting for anything from a first-time do-it-yourself project to planning the large scale remodel of a room.