Shipping and Delivery

Shipping Policy

All orders are processed within 2 to 3 business days of your purchase (excluding holidays) and shipped from our facility in Minneapolis, Minnesota.

Shipping rates are calculated based on order size and delivery location. Final shipping prices for each order will be displayed at checkout. Shelf & Co. ships to all states within the contiguous United States. We do not ship to P.O. boxes. Expedited shipping options may be available based on location and order details. Please contact us for further information about shipping options.

You will receive an order confirmation email at time of purchase and a shipping confirmation email with tracking details when items have shipped. Please contact us if you do not receive these emails and our team is happy to assist.

Estimated shipping times are calculated based on the items ordered and the delivery address and as such may vary. Shipping times indicated at checkout do not include our 2-3 business day processing time. Delivery dates are not guaranteed.

Freight Deliveries

Large shelving units are required to be shipped as a freight delivery. This means that your order will be delivered on a pallet. The pallet will be taken off of the truck by a driver and placed in a spot that is convenient for you. Freight delivery is a safer way to ship large orders with a smaller chance of product damage. Shipping times may vary for freight deliveries. Please contact us if you have any further questions about freight deliveries.

What qualifies an order as a freight delivery?

If an order weighs over 160 pounds, the safest and most effective shipping method is freight delivery. The freight delivery method is specifically tailored for orders that contain large products or multiple items.

What does a freight delivery look like?
How is the pallet delivered?
Do freight deliveries offer tracking?
How long do freight deliveries take?

Our Commitment to Customer Service

If you have any concerns, please pick up the phone and call us. Our office is staffed with real people who answer phone calls and emails from customers. We're ready to offer advice and troubleshooting for anything from a first-time do-it-yourself project to planning the large-scale remodel of a room.

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